Delivery Service, Payment and Returning Service.
PayPal and Visa Service
PayPal is world leading online banking and transaction service company, it is responsible for all our transaction. Visa Card, and various Credit Card transaction is supported by this website.
Once ordered place, goods will deliver within 24 hrs. We will send confirmation by email once goods sent.
1) Deliver to HK: $50 per order. we use Shun Feng Express Courier should receive within 1 day.
2) Deliver to mainland: $50 per order , Shun Feng courier service will be used to deliver.
Return service and Exchange item
*Exchange only and no refund is available.
* Buyer will pay courier fee for the exchange items
*Exchange product can do it as many times as you like within 10 days. Softie only pay for "ONE" exchange product courier fee for FREE.
* SOFTIE will fully responsible for the courier charge if the goods sent wrongly, defect items.
* Please return the original goods within 10 days
* Return with original packaging and product has to be in re-sellable condition.
*Pls text us before arrange return product. email: firstname.lastname@example.org, whats app: 90292134
*Product will replace after 24 hrs after we exchange product , courier back to customer is FREE.
** bedding product : Fitted Sheet , Duvet Cover can not be return once is unpack.
if the items are no stock or customer wants to change it before the goods send. we will refund back to debit account from Paypal.
Causeway bay: 3568-3050
Kwun Tong: 3521 0206
Sheung Wan Shop: 2722 5177