Hua Cheng Xing Ye Co. Ltd
Terms and Conditions
Contents:
1) General
2) Intellectual Property
3) Third-Party Links
4) Eligibility to Purchase
5) Product Descriptions
6) Payment and Acceptance of Your Order
7) Shipping and Collections
8) Indemnity and Waiver and Governing Law and Jurisdiction
9) Returns and Exchanges
1) General
2) Intellectual Property
3) Third-Party Links
4) Eligibility to Purchase
5) Product Descriptions
6) Payment and Acceptance of Your Order
7) Shipping and Collections
8) Indemnity and Waiver and Governing Law and Jurisdiction
9) Returns and Exchanges
General
Thank you for visiting Softie Hong Kong’s (“Softie Hong Kong”, “Hua Cheng Xing Ye Co. Ltd”, “Our Company”, “We” or “Us”) website(s) (including softiehk.com and en.softiehk.com) (collectively, the “Site”). Access and use of the Site and related services (collectively, the “Services”) are made available to you in accordance with the following Terms of Service and any other rules and policies posted on the Site, including the Privacy Policy (collectively, the “Terms of Service”). By using the Services, such as browsing or placing orders on the Site, you are agreeing to all Terms of Service.
We will collect, use and store any personal data provided by you in accordance with the Privacy Policy.
This agreement does not acknowledge any relationship between you and Hua Cheng Xing Ye Co. Ltd. (partnership, collaboration, employment, or otherwise). It does not entitle you to hold yourself as a representative of us.
We reserve the right to make changes to the Site or any part of the Terms of Service at any time. Please visit this page from time to time to check for any updates or changes to any part of the Terms of Service.
If you have any questions or comments regarding this, please contact us.
Thank you for visiting Softie Hong Kong’s (“Softie Hong Kong”, “Hua Cheng Xing Ye Co. Ltd”, “Our Company”, “We” or “Us”) website(s) (including softiehk.com and en.softiehk.com) (collectively, the “Site”). Access and use of the Site and related services (collectively, the “Services”) are made available to you in accordance with the following Terms of Service and any other rules and policies posted on the Site, including the Privacy Policy (collectively, the “Terms of Service”). By using the Services, such as browsing or placing orders on the Site, you are agreeing to all Terms of Service.
We will collect, use and store any personal data provided by you in accordance with the Privacy Policy.
This agreement does not acknowledge any relationship between you and Hua Cheng Xing Ye Co. Ltd. (partnership, collaboration, employment, or otherwise). It does not entitle you to hold yourself as a representative of us.
We reserve the right to make changes to the Site or any part of the Terms of Service at any time. Please visit this page from time to time to check for any updates or changes to any part of the Terms of Service.
If you have any questions or comments regarding this, please contact us.
Intellectual Property
All software and “Content” (defined as, or includes, any text, audio or music, video, graphics, photographs, and images) are the intellectual property of Hua Cheng Xing Ye Co. Ltd. and are protected by intellectual property and copyright laws and international treaty provisions.
The Site is for your personal and non-commercial use only. Any non-personal and/or commercial use of the Content is only permitted when expressly authorized by Our Company and/or its third party licensors. You may not distribute, reproduce, publish, sell or license any Content contained within the Site without prior consent or authorization by Us. Any such unauthorized actions may result in civil consequences or criminal penalties. This does not prevent you using the website to the extent necessary to make a copy of any order or contract details.
We reserve the right to withdraw or amend any item or the Services without prior notice. We will not be liable if for any reason the Site is unavailable at any time and for any period.
All software and “Content” (defined as, or includes, any text, audio or music, video, graphics, photographs, and images) are the intellectual property of Hua Cheng Xing Ye Co. Ltd. and are protected by intellectual property and copyright laws and international treaty provisions.
The Site is for your personal and non-commercial use only. Any non-personal and/or commercial use of the Content is only permitted when expressly authorized by Our Company and/or its third party licensors. You may not distribute, reproduce, publish, sell or license any Content contained within the Site without prior consent or authorization by Us. Any such unauthorized actions may result in civil consequences or criminal penalties. This does not prevent you using the website to the extent necessary to make a copy of any order or contract details.
We reserve the right to withdraw or amend any item or the Services without prior notice. We will not be liable if for any reason the Site is unavailable at any time and for any period.
Third-Party Links
The Site may include links to other websites or resources not operated or prepared by Us. We have no control over such sites and resources and We will not accept responsibility for them or be liable for any loss or damage caused or alleged to be caused by or in connection with your use of them.
We are not responsible for the content or accuracy of any off-Site pages, which includes but is not limited to advertisers of the Site. Use of these external websites or resources will be at your own risk and subject to the terms of use and service contained within each of such sites.
The Site may include links to other websites or resources not operated or prepared by Us. We have no control over such sites and resources and We will not accept responsibility for them or be liable for any loss or damage caused or alleged to be caused by or in connection with your use of them.
We are not responsible for the content or accuracy of any off-Site pages, which includes but is not limited to advertisers of the Site. Use of these external websites or resources will be at your own risk and subject to the terms of use and service contained within each of such sites.
Eligibility to Purchase
In order to place orders with us, you must:
In placing an order with us, you authorize Hua Cheng Xing Ye Co. Ltd to process a charge or charges on your credit card in the amount of the total purchase price of your order.
All orders are subject to stock availability and confirmation of the order price. Items in your shopping basket are not reserved and may be purchased by other customers.
The Site is for your personal use only. You may not purchase goods from the Site for reselling purposes or commercial exploitation.
In order to place orders with us, you must:
- be at least 18 years of age
- be in possession of a valid credit card issued by a bank acceptable by PayPal for payment
- provide personal and payment details that are both valid and accurate
In placing an order with us, you authorize Hua Cheng Xing Ye Co. Ltd to process a charge or charges on your credit card in the amount of the total purchase price of your order.
All orders are subject to stock availability and confirmation of the order price. Items in your shopping basket are not reserved and may be purchased by other customers.
The Site is for your personal use only. You may not purchase goods from the Site for reselling purposes or commercial exploitation.
Product Descriptions
We will endeavor to ensure that the Content and product descriptions on the Site are as accurate and complete as possible. We do not warrant that the “Content” and product descriptions are accurate, complete, current, or error-free.
Prices are shown on the Site in Hong Kong Dollars (HKD). Please note that orders can only currently be shipped within Hong Kong. Please refer to the “Shipping” section below for more information.
Prices displayed on the Site at the time your order is accepted will be honored except in the case of obvious error. Whilst We use our best endeavors to ensure that all prices appearing on the Site are accurate, we do not guarantee that they are error-free and reserve our right to rectify any errors. If we discover an error in the price of any products that you have ordered, We will inform you as soon as possible and offer you the option of reconfirming or cancelling your order. If we are unable to contact you, we will treat the order as cancelled.
If your credit card is not denominated in Hong Kong Dollars (HKD) or US Dollars (USD), the final price charged in your currency will be calculated by your issuing bank in accordance with applicable exchange rates and fees on the day your card issuer processes the transaction.
Hong Kong orders are not subject to taxes and duties.
We will endeavor to ensure that the Content and product descriptions on the Site are as accurate and complete as possible. We do not warrant that the “Content” and product descriptions are accurate, complete, current, or error-free.
Prices are shown on the Site in Hong Kong Dollars (HKD). Please note that orders can only currently be shipped within Hong Kong. Please refer to the “Shipping” section below for more information.
Prices displayed on the Site at the time your order is accepted will be honored except in the case of obvious error. Whilst We use our best endeavors to ensure that all prices appearing on the Site are accurate, we do not guarantee that they are error-free and reserve our right to rectify any errors. If we discover an error in the price of any products that you have ordered, We will inform you as soon as possible and offer you the option of reconfirming or cancelling your order. If we are unable to contact you, we will treat the order as cancelled.
If your credit card is not denominated in Hong Kong Dollars (HKD) or US Dollars (USD), the final price charged in your currency will be calculated by your issuing bank in accordance with applicable exchange rates and fees on the day your card issuer processes the transaction.
Hong Kong orders are not subject to taxes and duties.
Payment
We accept payments made by Visa, MasterCard, American Express, Discover, and PayPal for all orders.
By placing an order using one of the above Credit card payment methods, you confirm that the Credit card(s) used is yours or that you have been authorized by the owner to use it. If your card issuer refuses to authorize payment to us, We will not be liable for any delay or non-delivery.
Acceptance of your order
Once you have entered you personal and payment details to place your order, We will send you an email to acknowledge the receipt of your order request. This email is only a confirmation of receipt of your order request and does not constitute an acceptance of your order.
Your order will be accepted and the contract between you and Hua Cheng Xing Ye Co. Ltd will be completed when We send you an email to confirm the goods have been dispatched to you and your payment has been accepted. Only the goods listed in the confirmation email sent at the time of dispatch are subject of the sale contract. All sales contracts are made in Hong Kong (SAR) and are written in English.
We reserve the right not to accept an order for any reason at our sole discretion including but not limited to any of the following reasons:
Our Customer Service Team will contact you as soon as possible if any problems arise from your order.
We accept payments made by Visa, MasterCard, American Express, Discover, and PayPal for all orders.
By placing an order using one of the above Credit card payment methods, you confirm that the Credit card(s) used is yours or that you have been authorized by the owner to use it. If your card issuer refuses to authorize payment to us, We will not be liable for any delay or non-delivery.
Acceptance of your order
Once you have entered you personal and payment details to place your order, We will send you an email to acknowledge the receipt of your order request. This email is only a confirmation of receipt of your order request and does not constitute an acceptance of your order.
Your order will be accepted and the contract between you and Hua Cheng Xing Ye Co. Ltd will be completed when We send you an email to confirm the goods have been dispatched to you and your payment has been accepted. Only the goods listed in the confirmation email sent at the time of dispatch are subject of the sale contract. All sales contracts are made in Hong Kong (SAR) and are written in English.
We reserve the right not to accept an order for any reason at our sole discretion including but not limited to any of the following reasons:
- the product you ordered is out of stock, or is withdrawn due to shipping restrictions
- we identify a pricing or product description error
- we are unable to obtain authorization for your payment
Our Customer Service Team will contact you as soon as possible if any problems arise from your order.
Shipping and Collections
We will make an effort to dispatch all products except monogrammed products ordered within 24 hours after the order has been placed and accepted by us. In the case of monogrammed items, We will make an effort to dispatch them within 48 hours after the order has been placed and accepted by Us. You will be given an indication of expected delivery time when you place your order online. We will try our best to meet these estimates but cannot guarantee that these estimates must be met.
Hua Cheng Xing Ye Co. Ltd insures each order through transit up until it is delivered to you or is collected.
We will make an effort to dispatch all products except monogrammed products ordered within 24 hours after the order has been placed and accepted by us. In the case of monogrammed items, We will make an effort to dispatch them within 48 hours after the order has been placed and accepted by Us. You will be given an indication of expected delivery time when you place your order online. We will try our best to meet these estimates but cannot guarantee that these estimates must be met.
Hua Cheng Xing Ye Co. Ltd insures each order through transit up until it is delivered to you or is collected.
Indemnity and Waiver
At our request, you agree to compensate us fully and hold us, Hua Cheng Xing Ye Co. Ltd (including its staff, affiliates, licensors, and suppliers), harmless from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the Terms of Service by you.
If you breach the Terms of Service and we take no action against you, it is no waiver for us to exercise our rights and remedies in any other situation where you breach the Terms of Service.
Governing Law and Jurisdiction
The Terms of Service, together with all our policies and procedures, are governed by and construed in accordance with Hong Kong SAR law. The relevant courts of Hong Kong SAR will have exclusive jurisdiction in the event of any dispute or claim associated with these Terms of Service.
At our request, you agree to compensate us fully and hold us, Hua Cheng Xing Ye Co. Ltd (including its staff, affiliates, licensors, and suppliers), harmless from and against all liabilities, claims, expenses, damages and losses, including legal fees, arising from any breach of the Terms of Service by you.
If you breach the Terms of Service and we take no action against you, it is no waiver for us to exercise our rights and remedies in any other situation where you breach the Terms of Service.
Governing Law and Jurisdiction
The Terms of Service, together with all our policies and procedures, are governed by and construed in accordance with Hong Kong SAR law. The relevant courts of Hong Kong SAR will have exclusive jurisdiction in the event of any dispute or claim associated with these Terms of Service.
Returns and Exchanges
Unless otherwise stated, this Returns Policy applies to both in-Store purchases and online purchases.
Merchandise may be exchanged (subject to stock availability) or returned within 7 days of purchase (in the case of in-Store purchases) or receipt (in the case of online purchases) of Merchandise provided that:
Returns or exchanges outside 7 days of purchase or receipt of Merchandise may be accepted at the sole discretion of Our Company.
Sellable Condition
“Sellable Condition” means that the Merchandise is still with the original labels attached; that the merchandise is unwashed and unaltered; and is in the condition originally sold; and that the Merchandise is not damaged in any way.
The decision as to whether the Merchandise is in Sellable Condition remains within Our Company’s sole discretion and its decision shall be final.
Excluded Items
No returns or exchange will be accepted for custom monogrammed items. The only exceptions permitted in the cases of Excluded items is:
If employees of Our Company find that the product is Defective Merchandise or if the customer provides proof that We have provided a subpar product, the customer will be entitled to repair, full refund, or exchange (of equal value) of the product in question.
Refunds
Refunds will be made for the original purchase amount, on presentation by the customer, of the original invoice within 7 days of purchase (in the case of in-Store purchases) or within 7 days of receipt of the Merchandise (in the case of online purchases).
Unless otherwise stated, this Returns Policy applies to both in-Store purchases and online purchases.
Merchandise may be exchanged (subject to stock availability) or returned within 7 days of purchase (in the case of in-Store purchases) or receipt (in the case of online purchases) of Merchandise provided that:
- all tags, certificates, warranties, care instructions, product labeling, and authenticity cards (if available) are intact and returned together with the Merchandise;
- the original invoice is presented; in the case of returns or exchanges of online purchases in Store, the credit card used to purchase the Merchandise must also be presented;
- the Merchandise does not fall within the category or “Excluded Items” as defined below;
- the Merchandise is in Sellable Condition as defined below
Returns or exchanges outside 7 days of purchase or receipt of Merchandise may be accepted at the sole discretion of Our Company.
Sellable Condition
“Sellable Condition” means that the Merchandise is still with the original labels attached; that the merchandise is unwashed and unaltered; and is in the condition originally sold; and that the Merchandise is not damaged in any way.
The decision as to whether the Merchandise is in Sellable Condition remains within Our Company’s sole discretion and its decision shall be final.
Excluded Items
No returns or exchange will be accepted for custom monogrammed items. The only exceptions permitted in the cases of Excluded items is:
- in the case of faulty or damaged items (“Defective Merchandise”). In this case, our employees will conduct appropriate assessments to determine whether the Merchandise is defective. Merchandise damaged as a result of wear and tear will not be accepted as defective.
- in the case the fault solely lies with Hua Cheng Xing Ye Co Ltd. In this case, the burden of proof is put upon the customer to prove that we have made a mistake in providing you with a subpar product. (For example, if a monogrammed towel is misspelled, the customer must prove that the name provided does not match the name monogrammed.)
If employees of Our Company find that the product is Defective Merchandise or if the customer provides proof that We have provided a subpar product, the customer will be entitled to repair, full refund, or exchange (of equal value) of the product in question.
Refunds
Refunds will be made for the original purchase amount, on presentation by the customer, of the original invoice within 7 days of purchase (in the case of in-Store purchases) or within 7 days of receipt of the Merchandise (in the case of online purchases).
